12/5/2011 00:00:00
The JD Power Report 2011 (relating to cars in 2008) on the level of consumer satisfaction with the Italian car was presented on 11 May at Veronafiere Automotive Dealer Day. The ranking shows the superiority of American and Japanese vehicles, with Honda criminal in first place with 777 points ahead of Mini criminal at 776, Mazda criminal 773, Mercedes Benz criminal 772 and Audi criminal 770. Above average we find Alfa Romeo (740 points). Given a sample average of 729 points the last six positions are occupied, in order, by Lancia (716), Renault, Fiat (709), Chevrolet, Suzuki and Smart (702). The ranking was compiled by the American consulting firm, based on interviews conducted in 2010 on a sample of 4,400 owners, and covers the 27 brands for which the sample size was statistically sufficient. The survey measures factors ranging from the quality of the vehicle to price, from the quality of service to the appeal of the car.
